ConnectWiz Mobile
Not a notification companion. The actual desk, in a pocket.
The agent app carries the full inbox — and then keeps going: calls that ring natively like real phone calls, the social comment queue, and email. Live on the App Store and Google Play, updated over the air.
The inbox
Everything the web panel does with conversations — from a phone
Full conversation parity
Folders, filters, typed message threads, attachments, delivery ticks, templates, saved replies, internal notes, transfer and assignment — the desk, not a viewer of the desk.
Comments & mail queues
The social comment desk and the email client are tabs of their own — the two-star review and the invoice question both get answered from the train.
Push that arrives
Notifications ride a dedicated push provider, verified end-to-end on physical devices — because "we sent a notification" and "the agent’s phone buzzed" are different claims.
Native calls
A WhatsApp call that rings like a phone call — because it is one
Most "mobile support apps" show calls as a notification you race to tap. Ours registers with the operating system’s own call machinery, so customer calls ring the lock screen like any phone call.
OS-native ringing
iOS CallKit and Android’s Telecom framework with full-screen ringing — locked phone, pocket, whatever: the call rings like a call, and answering opens the customer’s conversation.
Server-backed call control
Hold, resume and transfer live on the server, not in the handset — so a transfer survives the phone’s network hiccup, and the panel and mobile see the same call state.
Captions & the dialer
Live captions during calls, audio-route switching, a dialer for outbound — and a bridge-health banner that says so when media quality degrades, instead of letting agents blame themselves.
Ring hardening
A 60-second native auto-cancel (no eternal ringing), cancellation observers, and answered-elsewhere detection — the edge cases of real phones, engineered rather than hoped away.
How it ships
Engineering you can feel in week three
Over-the-air updates
Interface and logic fixes reach both platforms in one publish, without a store review in the path. Native changes go through the stores as they must — the split is principled, not lazy.
A version gate
The server knows the minimum and latest versions; stale installs get nudged to the store before drift becomes support tickets.
Keychain-grade auth
Device tokens live in the OS keychain/keystore, tenant context is derived server-side — a lost phone is a revoked token, not a leaked workspace.
The honest fine print
Two things to know before you rely on it
Online-first, honestly
There’s no offline send queue yet — a reply typed in a dead spot asks you to retry rather than pretending it sent. We’d rather a visible retry than an invisible loss; the offline outbox is on the roadmap, unpromised until it ships.
Agent app, not customer app
This is the tool your team carries — your customers never need it. They stay on WhatsApp, Instagram, your website and the rest; the app is where your people answer.
Better together
The same platform, pocket-sized
The call center rings natively
Inbound calls from the voice platform ring the phone like a phone call — lock screen, car Bluetooth, watch — because the apps sit on each OS’s native calling stack.
Full inbox, not a viewer
Assign, tag, note, translate, answer with AI drafts — the mobile inbox is the same machinery as the desktop one, not a read-only companion.
Same roles, same walls
Permissions follow the person, not the device — an agent’s scope on mobile is exactly their scope on desktop, enforced by the same server-side policy.
Notifications that route
Push follows the same assignment and department logic as the inbox — the person who gets pinged is the person whose queue it is.
The field playbook
Built for the parts of work that happen standing up
The between-meetings reply
Most "slow" support is a fast answer waiting for someone to reach a desk. A routed push plus a full composer turns dead minutes into closed conversations.
Calls without a desk phone
Field teams take queue calls on the same number customers always dial — the office phone system stops being a place.
Small teams, honest coverage
For a two-person team, mobile is the difference between "business hours" meaning something and the AI carrying everything alone at 16:00 on a Tuesday.
The queue doesn’t know you left the office.
Create your workspace, install the app from your store, and the desk follows your team.