Wiz AI Agent
An AI teammate that studied your business — not the internet
Wiz reads your website, documents and past conversations, then answers customers on every channel in 52 languages. It books, collects and escalates — and it never invents a policy you don’t have.
Capabilities
More than answers
Chatbots reply. Wiz works. Trained on your knowledge, wired into your tools, supervised by your team.
Knowledge from anywhere
Crawl your website, upload PDFs and docs, write Q&A pairs, or turn past conversations into training data. Every answer shows the sources it used.
Actions, not just words
Wiz books appointments, runs guided flows, fills forms, captures consent and writes structured data — real function calling, not canned decision trees.
Fluent in your customer’s language
Automatic language detection with responses in 52 languages. One knowledge base, every market — including right-to-left scripts.
Sees images, hears voice notes
Customers send screenshots and voice messages. Wiz reads the image, transcribes the audio and answers the actual question inside them.
Handoff that keeps context
Low confidence, an angry tone, or a "let me talk to a person" — Wiz escalates with the full thread attached. Agents hand back with one click.
Knows when you’re closed
Business-hours aware: Wiz covers the night shift alone, promises follow-ups within your working hours, and never books a slot you don’t have.
The knowledge engine
What "trained on your business" actually means here
Most AI chat tools mean "we pasted your homepage into a prompt". This is the real version — and it’s why the answers hold up.
Five source types
Free text, Q&A pairs, uploaded documents (PDF, Word, text, Markdown), single pages — or your whole site by sitemap crawl. Mix them; retrieval treats them as one library.
A crawler built like infrastructure
The site crawl respects robots.txt, stays on your host, caps its appetite and is hardened against the attacks naive crawlers invite — because a knowledge importer is also an attack surface, and we treat it as one.
Contact facts, deliberately kept
Generic text extraction throws away exactly what a support bot needs — phone numbers, addresses, opening hours. Ours builds a dedicated contact-facts chunk from your site’s structured data, links and footer, so "how do I reach you" never misses.
Hybrid retrieval
Meaning-based and keyword search run together and vote — with an exact-term gate so a product code or error number is found literally, not "semantically". Below the confidence bar, Wiz escalates instead of improvising.
Scoped knowledge
Sources can apply tenant-wide, to one department, or even to one customer — the wholesale price list answers the wholesale buyer and nobody else.
Your team teaches it daily
An agent’s real answer — with the customer question it resolved — can be ingested as training with one action, and revoked just as easily. The knowledge base grows from work you already did.
Model marketplace
Five AI providers. Your choice. Your key, if you want.
Most platforms lock you into one model at their markup. ConnectWiz gives you a marketplace: pick from 30+ live models across OpenAI, Anthropic, Google Gemini, DeepSeek and xAI — each with a per-conversation cost estimate before you commit.
- Platform credits: prepaid wallet, transparent rates, no bill shock
- BYOK: plug in your own API key — provider list price, zero markup from us
- Switch models anytime — cheap for FAQs, powerful for complex support
- When credits run out, AI pauses politely — human chat keeps working
Human + AI
The handoff other platforms demo. We ship.
Three triggers, zero lost context, both directions.
Wiz senses the moment
Low confidence, a frustrated tone, a topic on your escalation list, or the words "real person" — any of them triggers a handoff, automatically.
Your team gets the whole story
The conversation lands in the right department’s queue with the transcript, customer profile, AI notes and suggested next reply already attached.
Hand it back when you’re done
Resolved the tricky part? One click returns the conversation to Wiz for follow-ups, CSAT collection and the next question at 3 a.m.
Agent assist
AI for your humans, too
Wiz doesn’t clock out when a person takes over — it moves to the passenger seat and makes your team faster.
- Smart reply suggestions drawn from your knowledge base
- Rewrite, expand and fix tone before sending
- Instant translation both ways — agents reply in their language, customers read theirs
- One-click conversation summaries and AI-drafted internal notes
"I’m really sorry about the delay. I’ve arranged a replacement to ship tomorrow with express delivery — tracking will land in your inbox tonight."
Guardrails
Confident AI. Controlled AI.
Grounded answers
Retrieval-first: Wiz answers from your sources and shows which ones it used. "Sources-only" mode blocks general knowledge entirely.
Your rules, your tone
System instructions, forbidden topics, escalation lists and tone controls per department — not one global personality.
Watch it work
AI usage reports, flow analytics and conversation reviews show what Wiz answered, what it escalated, and what it cost.
Test before you trust
A private AI playground lets you interrogate Wiz against your knowledge base before a single customer sees it.
Discipline
The brakes most AI vendors don’t mention
Machine-loop brake, default ON
Two bots answering each other can burn your AI budget at machine speed. ConnectWiz caps machine-paced exchanges out of the box, on every channel — human conversations, however fast, are never touched.
Runs out politely
When AI credits are exhausted, Wiz pauses and your human chat keeps working — degradation is visible and graceful, never a silent dead bot in front of customers.
Legal disclosure, built in
Where the law requires bots to introduce themselves — California, Germany — the disclosure is inserted at conversation start and at human-to-AI handovers, counted as part of the message so it’s never trimmed away.
Consent-aware actions
When Wiz collects an opt-in, it lands in the dimensioned consent ledger with evidence — the AI participates in compliance instead of bypassing it.
Wiz FAQ
Straight answers about the AI
Give Wiz the night shift.
Train it on your website in minutes. Watch it answer. Take over whenever you like.