Solutions
Different industries. Same 2 a.m. WhatsApp message.
Every business gets the same problem in a different costume: customers everywhere, answers scattered. Here’s how six industries put ConnectWiz to work.
E-commerce & retail
Answer "is this in stock?" while you sleep
Shoppers ask on Instagram, buy on the site, and complain on WhatsApp. ConnectWiz keeps the whole journey in one thread — with Wiz handling sizes, stock and shipping while your team handles growth.
- Wiz answers product, stock and shipping questions from your catalog and policies
- WooCommerce integration shows the cart and orders beside every chat
- WhatsApp catalogs, carts and order updates — right in the conversation
- Abandoned interest becomes a segment; the flash-sale broadcast writes itself
Saw the sneakers in your story — do you have 42?
Size 42 is in stock in white and olive 👟 Free shipping today. Want the link to check out?
Clinics & appointment businesses
The front desk that never puts anyone on hold
Patients call and message the same number. ConnectWiz answers both in one screen — books the appointment, sends the reminder, and keeps every consent on record.
- Wiz books appointments mid-conversation against real availability
- Calls and chats share one patient history — no "let me check the other system"
- IVR routes to the right department; out-of-hours callers get a call-back promise that’s kept
- Consent-first messaging with GDPR & KVKK workflows built in
Can I get a check-up appointment this week?
Dr. Aksoy has Thursday 14:30 or Friday 10:00 open. Which works better?
SaaS & software
Support that scales without headcount math
Docs-trained AI for the how-do-I questions, humans for the churn-risk ones, and your app-store reviews in the same queue — because a 2-star review is a support ticket with an audience.
- Train Wiz on your docs site with a crawl — answers cite the exact page
- BYOK: use your existing AI provider account, pay list price
- App Store & Play reviews triaged beside chats; version regressions spotted early
- Webhooks push conversations into your own pipelines and dashboards
How do I rotate my API keys without downtime?
Create a second key, deploy it, then revoke the old one — zero downtime. Step-by-step: docs → Security → "Key rotation".
Agencies & client teams
Run every client’s inbox. Keep your own sanity.
Departments, granular roles and supervisor scopes were built for teams that answer on behalf of others. White-label on Business makes it your brand on the widget, the emails, the works.
- Departments per client with scoped agents and supervisors
- Ad-comment and DM triage for the campaigns you run
- White-label: your logo, your domain story, your invoice line
- Referral program pays you for every account you bring
Education & enrollment
Every inquiry is a future student. Answer like it.
Admission season floods every channel at once. Wiz answers program, fee and deadline questions instantly; counselors get the qualified leads with the full history attached.
- Program and fee questions answered from your own catalog, 24/7
- Forms collect applicant details inside the chat — straight to the CRM
- Segments by program interest; deadline reminders by WhatsApp and email
- 52 languages for international admissions
Travel & hospitality
Guests message in five languages. You answer in one inbox.
From "is breakfast included?" to the review they leave after checkout — the whole guest relationship, in every language, on the channels travelers actually use.
- Wiz answers availability, amenities and directions in the guest’s language
- WhatsApp confirmations and pre-arrival upsells, consent-checked
- Google reviews triaged and answered from the same queue
- Front desk phone rings in the browser — with the guest’s history on screen
Your industry isn’t listed? It still fits.
If your customers message you, ConnectWiz works for you. Tell us what you do — we’ll show you how it maps.