ConnectWiz for SMS
No app, no internet, no excuses: SMS still lands.
For reminders, verifications and the customers who never installed anything, SMS remains unbeatable. ConnectWiz runs it through your own provider account, at your rates, with consent enforced at the moment of sending — and replies landing in the same inbox as everything else.
Getting on
Bring your own provider. Keep everything you negotiated.
Sender IDs, compliance registrations, per-message rates — they took you months to set up. ConnectWiz plugs into them instead of replacing them.
Your Twilio or NetGSM
Paste your own credentials — encrypted at rest, never shown again. Your numbers and sender IDs appear as channels, and your provider relationship stays yours.
Senders as channels
Each sender identity is its own channel row — routable to its own department, with its own conversations, like every other channel in the workspace.
Capabilities asked, not assumed
Each gateway declares what it can really do — inbound or not, signed callbacks or not — and the panel reflects that. An alphanumeric sender is one-way by the physics of SMS, and the composer says so.
Refusal beats silence
NetGSM inbound is deliberately off until its callback format is verified against live traffic — and the panel says so by name. A road that’s shut with a sign beats a road that quietly eats messages.
Two-way inbox
Texts that are conversations, not receipts of a blast
Replies land in the queue
Inbound texts arrive as conversations — routed, assigned and answered by Wiz or your team. The reminder that gets a question back becomes a booking, not a dropped thread.
Delivery receipts, properly
Provider status callbacks walk each message through the same forward-only sent→delivered ladder as every channel — a confirmed delivery never regresses to "sending".
Segments stamped on the thread
Every send records how many SMS segments actually left — so "why was this month’s bill like that?" is answerable from inside the conversation, without opening your provider’s portal.
AI on a tight budget
SMS charges per message, so Wiz answers concisely by design — short, useful, single-message replies instead of three-bubble essays billed per bubble.
Verification codes built in
Phone verification flows (one-time codes) are part of the platform — the same rails that verify widget identities can verify a customer’s number here.
Numbers become people
Every SMS thread ties to the CRM contact — so the text, the WhatsApp and the email are one history, not three strangers.
Campaigns & consent
Marketing texts a regulator would approve of
SMS is the most regulated channel you’ll run — and the most complained-about when done badly. ConnectWiz makes the compliant path the default path.
Campaigns with receipts
Segmented SMS campaigns track every recipient individually — sent, failed, or skipped, each with its reason. "We did not send" and "it didn’t arrive" are different facts, and the record knows which is which.
Consent at the last moment
A campaign queued Monday can’t reach someone who revoked Tuesday — each recipient’s consent is re-checked at the moment their message sends, not when the list was built.
STOP means stop, instantly
Opt-out and opt-in keywords (STOP/DUR, START/KATIL) are honored the moment they arrive — matched on whole messages so a sentence is never hijacked, with the customer’s own text kept as evidence.
İYS for Türkiye
Türkiye’s consent registry is integrated: your consents push to İYS as they’re granted or revoked, and İYS-side opt-outs pull back daily. Registry compliance as plumbing, not paperwork.
Consent has dimensions
Consent is stored per channel, purpose and category — an SMS marketing opt-out doesn’t silence order updates, and doesn’t touch WhatsApp. Blanket flags punish everyone; dimensions don’t.
Evidence, always
Every consent carries the text shown, its version hash, time, source and context — an append-only history that answers "prove it" the day someone asks.
The honest fine print
What we won’t claim about SMS
No price promises
SMS pricing depends on your country, operator and contract — so we assert none. Your provider bills you; we publish the segment counts that explain the bill.
No MMS
Picture messaging isn’t implemented on either gateway. An attachment on an SMS reply fails with a named reason instead of being silently dropped — but it fails, and we say so.
Alphanumeric = one-way
A branded text sender can’t receive replies — that’s how SMS works, everywhere. The composer knows it and won’t pretend otherwise.
No silent fallbacks
A channel reply never quietly re-routes through a different gateway or sender — better to fail visibly than to arrive from a number the customer doesn’t recognize.
Standard channel
What it costs
ConnectWiz side
- SMS is a standard channel: one of your plan’s included picks, or $9/month as an add-on
- The add-on covers the platform — inbox, AI, campaigns, consent — not a per-message toll
Traffic side
Your provider bills you directly, at whatever rate you’ve negotiated — ConnectWiz adds no markup and takes no cut. The segment counts stamped on every thread exist precisely so that bill is never a mystery.
The most reliable 160 characters in messaging.
Plug in your provider and give SMS a brain, an inbox and a conscience.