Channels & integrations

Twenty-two ways in. One inbox out.

Every channel below speaks the same language inside ConnectWiz: same inbox, same routing, same AI, same customer history. Connect one in minutes — add the rest when you’re ready.

Connect your first channel Channel pricing
22
Channels — every one with its own deep-dive page and honest status
4
Statuses we publish — live, premium, early access, in review. Badges flip on shipping day
$0
Markup on platform traffic — Meta, carriers and ESPs bill you directly at your rates
52
Languages across the inbox, the widget and AI answers

Messaging

Where the conversations start

WhatsApp

Cloud API or QR link — your number, your WABA

Official Cloud API with embedded signup, or link an existing number by QR in minutes. You pay Meta directly — no reseller markup, no lock-in.

Templates & broadcastsCatalogs & cartsWhatsApp FlowsVoice callsRich media

Instagram

DMs, story replies & ad conversations

Answer DMs, story mentions and shared posts from your professional account — with ad-referral context so you know which campaign started the chat.

DMsStory repliesShared postsAd referral

Messenger

Facebook Page messages & calls

Page conversations with rich replies, attachments and typing indicators — plus inbound Messenger calls answered in your browser like any other line.

Rich messagesAttachmentsInbound calls

Telegram

Bot-powered, media-rich — free on every plan

Connect a bot token and you’re live. Full media support, department routing and AI answers — included even on the Free plan.

Media & filesButtonsFree plan

Live chat widget

Your website, one script tag

A featherweight, brandable web-component widget with visitor tracking, spam protection, RTL and 52 languages. Free on every plan.

Custom brandingVisitor trackingRTL readyFree plan

X (Twitter)

Mentions, replies & DMs

Track mentions, reply publicly and message customers — encrypted X Chat included, via our own bridge. Real-time DM push in review

Mentions & repliesOutbound DMsMedia

Viber

Big in Eastern Europe & MENA

Text conversations with signature-verified events — routed and AI-answered like every channel. Early access, enabled with our team.

Text-firstEarly access

LINE

Japan, Thailand, Taiwan

Official Account conversations with push-delivered replies that never die on expired tokens. Early access, enabled with our team.

Text-firstEarly access

WeChat

The door to China

Official Account messaging with self-renewing tokens and the 48-hour window enforced honestly. Early access, enabled with our team.

Text-first48h window enforcedEarly access

Zalo

Vietnam’s everything-app

OA conversations with Zalo’s rotating refresh tokens handled mid-send. Early access, enabled with our team.

Text-firstEarly access

Slack

Support B2B clients where they live

Slack messages bridged into the routed inbox with replay-protected, signature-verified events. Early access, enabled with our team.

Text-firstEarly access

TikTok

Messaging & comments

Code-complete and waiting on TikTok’s Business Messaging approval — connect the moment it clears. In platform review

DMsComments

Threads

Public conversations

Replies and mentions triaged like conversations — code-complete, awaiting Meta’s review gates. In Meta review

RepliesMentionsHide/unhide

LinkedIn

Page comments & leads

Company Page comments answered from one desk, lead-form responses pulled into the CRM — messaging honestly out of scope (partner-gated).

CommentsLead forms

WhatsApp QR

The intermediate channel

Connect by QR in minutes, rescue your full history, migrate to the official API when ready — with number-protection guardrails built in.

History rescueGuardrailsMigration

Email, SMS & voice

The classics, minus the chaos

Email

Gmail or any IMAP/SMTP — Outlook being enabled

OAuth-connect Gmail, or pipe any mailbox over IMAP/SMTP (Outlook support is being enabled). Threads become conversations; replies go out from your own address.

OAuth or IMAPAttachmentsThread mapping

SMS

Your provider account, your rates

Two-way SMS through your own provider account — conversations and campaigns, at the price you already negotiated. No per-message markup from us.

Two-wayCampaignsBYO provider

Phone calls

WhatsApp · Messenger · PSTN

A browser call center with IVR, transfers, recording, live captions and transcripts. Full voice page →

IVRRecordingLive captions

Reviews & public comments

The conversations happening about you

Unique to ConnectWiz: public reputation channels flow into the same triage queue as private messages.

Google Business

Reviews & replies

Import reviews per location, draft replies with Wiz, publish without leaving the inbox.

App Store

iOS app reviews

Every review becomes a conversation with its rating and locale — Wiz drafts the developer response, you publish in place.

Google Play

Android app reviews

Same triage flow for your Android ratings — one queue for both stores.

YouTube

Video comments

Questions under your videos are leads. Route them to sales or support like any other message.

How channel pricing works

Three tiers, no asterisks

Free on every plan

Web live chat and Telegram cost nothing on any plan — including Free. Two real channels to start with before you spend a lira.

Standard — $9/month

Email and SMS, plus the early-access messengers (Viber, LINE, WeChat, Zalo, Slack) at the same price, enabled together with our team. Or use one of your plan’s included picks.

Premium — $19/month

WhatsApp, Instagram, Messenger, X and the review channels. From Pro as a pick or an add-on; Instagram is included from Pro, WhatsApp is included on Business.

Platform traffic: yours

Meta template fees, carrier SMS and phone minutes bill on your own accounts at your negotiated rates — ConnectWiz adds no markup and never proxies the relationship.

Full pricing, compared

Channels FAQ

Straight answers

More in the full FAQ, or ask us directly.

Yes — one queue, one customer record, one set of routing rules. A WhatsApp thread, an App Store review and a phone call all arrive as conversations with the same assignment, tags, history and AI assistance. That single fact is most of the product.

Live means running in production. Premium marks the $19 tier. Early access means built and verified, enabled per workspace with our team, with today’s scope written on the page. In review means the platform’s own approval queue — TikTok’s and Meta’s, not ours. Badges change the day reality changes, in both directions.

That’s the point: identities federate onto one contact, so the person who emailed yesterday and WhatsApps today is one history, one consent state, one record — not three strangers. Merging is deliberate and human-controlled, never a guess.

Every conversational channel — messaging apps, live chat, email, SMS — with the same brain, grounded in your content, in 52 languages. On phone lines the live voice AI answers under your activation rule, and on review channels Wiz drafts while a human approves what publishes.

Tell us — requests genuinely shape the queue, and the early-access program exists exactly for channels on their way in. What we won’t do is list a logo before the integration is real; that’s a promise this site is built on.

Integrations & API

Plays well with the rest of your stack

  • WooCommerce — see the customer’s cart and orders beside the conversation
  • Zendesk — view and create tickets from the conversation sidebar
  • Signed webhooks — every event pushed to your systems, signature-verified
  • REST API — automate contacts, conversations and campaigns
  • Email marketing bridges — sync audiences to the tools you already use

One capability contract, every channel

Each channel declares what it can do — media types, buttons, templates, calls — and the whole product adapts automatically. When a channel can’t do something, ConnectWiz tells you before you hit send, not after it fails. New channels inherit routing, AI, CRM and campaigns on day one.

In platform review: TikTok · Threads · X DM inbox. LinkedIn messaging is partner-gated — a boundary, not a queue. We publish honest statuses — no "coming soon" vaporware.

Start with one channel. Keep your options infinite.

Web chat and Telegram are free forever. Add WhatsApp, Instagram and the rest when you’re ready.

Start free Channel pricing