ConnectWiz for Viber
Early accessIn half of Europe, 'text us' means Viber.
Ukraine, Greece, Bulgaria, Serbia, the Philippines — in Viber-first markets this is the channel customers check before email exists to them. ConnectWiz serves it from the same inbox as everything else: text conversations today, in early access, scope stated honestly.
Hi! Yes — Saturday 10:00–18:00 at Knez Mihailova 12. Want me to check availability for a specific item before you come?
The case for the channel
Why Viber earns a slot
Viber-first markets are real
In Eastern Europe, the Balkans and the Philippines, Viber is the default "text the business" app — ignoring it means ignoring how those customers actually reach out.
Wiz speaks the region
Automatic language detection covers Viber’s multilingual reality — a Serbian question gets a Serbian answer, grounded in your own content.
One regional strategy
Viber for the Balkans beside WhatsApp for MENA and LINE for East Asia, all in one queue with one CRM — exactly the job this platform exists for.
Connect & security
Engineered like a channel, not bolted on like a plugin
Every Viber event is cryptographically verified and deduplicated before it can touch a conversation — the boring guarantees that make a bridge trustworthy.
One token, verified live
Paste your Viber bot token; it’s validated against Viber’s account API before the channel exists — a bad token never creates a half-dead channel.
Webhook wires itself
Registration happens automatically on connect — and deregisters cleanly on delete. No partner-panel spelunking, no orphaned endpoints.
Token doubles as proof
Viber signs events with your token; every inbound is HMAC-verified against it in constant time, so spoofed webhooks bounce at the door.
Limits from the source
Viber’s 7,000-character cap is enforced at write time with the source cited — your agent learns at the composer, not from a failed send.
The inbox
The full inbox treatment, from message one
Routed conversations
Viber messages land as conversations with department routing, assignment, tags, internal notes with @mentions and full history — on desktop and the agent mobile app.
Wiz answers first
The AI agent answers from your own content in 52 languages, escalates to humans with the thread attached, and hands back with one click — the same brain as every other channel.
One customer record
The Viber identity joins the same CRM contact as email and every other channel — one person, one history, one consent state.
Two-way translation
Agents read incoming messages in their language on demand and send drafts translated into the customer’s — per message, cached for the next reader.
Business-hours aware
Out-of-hours messages get honest expectations and land at the top of the morning queue; the first-response clock measures humans, not bots.
Text, reliably
Two-way text messaging is the scope today — sent through Viber’s official API, tracked on the conversation, never silently dropped.
Under the hood
The plumbing that makes "early access" safe to run
Processed exactly once
Each event claims a unique key in the idempotency ledger before processing — Viber retries are recognized at the database layer and dropped.
Same pipeline, same rules
Inbound rides the exact message service every channel uses — routing, AI, blocking and history are identical by construction.
Named failures
A send Viber rejects is marked failed with its reason on the thread — no silent drops, no fake ticks.
Subscribed, then filtered
We subscribe to Viber’s conversation events and deliberately act only on messages today — acknowledged-and-set-aside beats half-handled.
The honest scope
What "early access" means here — in writing
Enabled with you, not at you
The integration is built and verified, but hasn’t yet carried enough live production traffic for an unconditional "live" label — so we enable it per workspace, with our team alongside. That’s what the badge means.
Text today
Media, buttons and rich elements are on the roadmap and deliberately unpromised — a page that sells a composer feature that isn’t there yet costs more trust than it earns.
Optimistic delivery
Sends are confirmed at the API level; per-message delivery receipts aren’t wired on this channel yet, and the thread doesn’t pretend otherwise.
No keyboards yet
Viber’s button keyboards aren’t implemented — a page that sells keyboards a composer doesn’t have is how trust dies. They’re a graduation item, not a promise.
Roadmap & graduation
What ships next — and what flips the badge
The graduation bar is measurement, not marketing: enough live production traffic to verify the channel end to end. Then the badge comes off and these land, in order.
Media both ways
Photos and files are the first graduation item for this channel.
Viber keyboards
Tappable options for sizes, branches and slots — after media, honestly sequenced.
Delivery receipts
Sends confirm at the API level today; per-message receipts come with graduation.
Standard channel
What it costs
ConnectWiz side
- Viber is a standard channel: one of your plan’s included picks, or $9/month as an add-on — the same price during early access
- Early access adds hands: we enable and watch the channel with you, at no extra cost
- Conversations count toward your plan’s normal allowance; AI answers draw on your AI credits
Viber side
Your Viber account, verification and any platform-side terms stay between you and Viber — ConnectWiz adds no markup and never proxies your account relationship.
From Kyiv to Manila, the purple app is already open.
Request early access and we’ll enable the channel with you — honestly scoped from day one.