ConnectWiz for the App Store
Premium channelYour worst bug report has a star rating and an audience.
App Store reviews are support tickets you didn’t get to see first. ConnectWiz imports them into the same triaged queue as the rest of your public reputation, drafts developer responses from your own content, and is honest about the one thing no tool can change: Apple’s rules.
Getting on
One API key, and iOS feedback joins the queue
Connect with the App Store Connect API key you already know how to make — ConnectWiz handles the part Apple makes hard.
Your key, our signing
Issuer ID, Key ID and the .p8 file — pasted once, stored encrypted. ConnectWiz mints Apple’s ES256-signed tokens itself on every request; you never touch a JWT.
Reviews with their metadata
Every review arrives with its star rating, reviewer nickname, title and locale — filterable, assignable and answerable like any conversation.
Drafts grounded in your content
Wiz drafts developer responses from your knowledge base, referencing the review’s actual issue. All automation defaults to off; on-demand drafts never publish themselves.
Publish without switching
Approved responses go out as official developer responses through Apple’s API — composed, reviewed and sent from the same desk as everything else.
The queue
One desk for both stores — and the rest of your public surface
App Store reviews land in the same triage desk as Google Play, Google Business and your social comments. One workflow, one tone, one owner.
"Needs reply" first
The default view is reviews that are open and unanswered. A five-star thank-you that you already acknowledged never buries the two-star crash report you haven’t.
Bulk triage, singular publishing
Assign, dismiss or request drafts for a hundred reviews at once — but publishing stays one response at a time, on purpose. Public answers are not a mail merge.
Every storefront language
Reviews arrive from every App Store locale; Wiz reads them all and drafts responses in the reviewer’s language, grounded in your content.
iOS beside Android
Connect Google Play too and your whole mobile reputation is one queue with one standard — not two tabs checked on alternating weeks.
Owned, not orbiting
Assignment, unread badges per source and keyboard-first triage — the review tab stops being something marketing remembers to check monthly.
Refusals with reasons
If an action can’t work — a review Apple no longer serves, a verb the platform doesn’t offer — the desk tells you before you write, not after you’ve lost the text.
The honest fine print
What Apple’s API allows — and what no tool can do
If a review tool promises more than this, ask them which API they’re using.
Reply is the only verb
Apple permits exactly one action: a public developer response. No hiding, no deleting, no private message to the reviewer. Disputes go through Apple’s own report process.
Polling, ≤30 minutes
Apple offers no review webhook, so every tool polls. We check every 30 minutes and put the number in writing instead of implying real-time.
Forward from connect
The importer reads the newest reviews onward — there’s no full-history backfill on this channel, so the earlier you connect, the more of your story the queue holds.
Answer here, not there
A response written directly in App Store Connect isn’t reflected back into the queue by Apple’s API — so pick one desk (this one) and the "needs reply" view stays truthful.
The reviews playbook
Running an App Store desk that compounds
Worst first, always
A one-star review is a customer mid-churn and a public argument you’re currently losing. The needs-reply queue puts it at the front, with an owner and a clock — praise can wait a day; the one-star can’t.
Write for the next thousand readers
The reviewer may never come back, but every prospect reads the owner’s replies before deciding. A calm, specific, named-fix reply is marketing that compounds.
Tag the themes, mine the signal
Tag recurring topics — a bug, a delivery issue, a pricing confusion — and the reviews feed becomes a product signal your roadmap can actually use, not a mood you scroll past.
Better together
One mobile reputation, one queue
Play, in the same breath
The Google Play desk runs beside this one — both stores’ reviews in one queue, one triage habit, one reply voice for your whole mobile audience.
Reviews beside conversations
The desk lives in the same inbox as WhatsApp and email — the agent answering reviews at 09:00 is the same person, with the same tools, not a separate tab someone forgets.
One drafting voice
Wiz drafts replies from the same knowledge base on both stores and every public surface — your tone doesn’t fork per platform.
Premium channel
What it costs
ConnectWiz side
- Review channels are premium: a Pro-plan channel pick, or $19/month as an add-on
- AI drafting draws on your plan’s normal AI allowance
Apple side
The App Store Connect API is free — no per-review or per-response fees. The only Apple requirement is an API key from your own developer account, which our guide walks you through.
Read your reviews before your prospects do.
Connect App Store Connect and put iOS feedback in a queue with an owner.