AI-powered customer communication
Every conversation on
WhatsApp
Instagram
Telegram
your website
email
the phone
,
answered in one inbox.
ConnectWiz unifies 22 channels — messaging, reviews, real phone calls and email into one AI-powered workspace — so your team replies in seconds, sells more, and never loses a customer between apps.
From WhatsApp to App Store reviews — every channel speaks one language in ConnectWiz
One platform
Answer. Talk. Grow.
Three jobs every customer team has — finally in the same place, sharing the same context.
Wiz AI Agent
AI that knows your business — not the whole internet
Feed Wiz your website, help docs, PDFs and product data. It answers with your facts, in your tone, on every channel — and takes action instead of just chatting.
- Trained on your content with retrieval — answers cite your own sources
- Books appointments, collects leads, triggers flows and forms
- Hands over to humans on low confidence — and takes back over when you’re done
- Choose from 5 AI providers and 30+ models — or bring your own API key
Sale items can be returned within 14 days for store credit. Full-price items get a refund within 30 days. Want me to start a return for your last order?
Omnichannel Inbox
One queue, zero app-switching
WhatsApp, Instagram, email, reviews and calls land in a single inbox with routing, assignment and full history — so nothing slips and everyone sees the same customer.
- Smart routing by department, skill and workload — with queues and transfers
- Saved replies, internal notes with @mentions, tags and supervisor view
- Review triage desk: Google, App Store, Play Store and YouTube in the same flow
- Native mobile app for agents on iOS and Android
Voice & call center
The phone is a channel too — treat it like one
Most "omnichannel" tools stop at chat. ConnectWiz answers WhatsApp calls, Messenger calls and real phone lines in the same workspace as your messages — with the same customer history.
- Browser softphone with dialpad — no hardware, no downloads
- IVR menus, business-hours greetings and out-of-hours voicemail
- Hold, resume and consultative transfer with live captions
- Recording and searchable transcripts, right on the conversation
CRM & campaigns
Conversations that turn into customers — and come back
Every chat, call and review builds a contact profile with channel identities, tags and consent. Segment your audience and reach it where it actually reads: WhatsApp, email and SMS.
- Unified contacts with merge, custom fields and CSV import
- Segments that update themselves — by tag, channel, behavior
- WhatsApp template broadcasts, email & SMS campaigns with delivery stats
- Consent-first: GDPR, KVKK and İYS permissions enforced automatically
And the platform underneath
Conversations are the front door. This is the house.
The parts most "chat tools" don’t have — each with its own full page, honest limits included.
Channels
Every channel they use. One place you answer.
Every channel with its honest status — live, premium, early access or still in a platform’s review queue. Phone calls included; each name below is its own deep-dive page.
Integrations
Plays well with the stack you already run
Stores, calendars, ESPs, CRMs and ad platforms — every one described by what it really does, with honest badges on the ones still in the works.
Up and running in an afternoon
Three steps to your first AI-answered conversation
Connect your channels
Link WhatsApp with embedded signup or a QR code, connect Instagram and Messenger with one login, drop the chat widget on your site with a single script tag.
Train Wiz on your content
Point it at your website, upload PDFs and price lists, or import past conversations. Wiz indexes everything and answers only from your facts.
Go live — humans in the loop
Wiz answers instantly, 24/7. Your team watches, takes over whenever they want, and every conversation lands in the CRM with full history.
Why teams switch to ConnectWiz
The fine print, without the fine print
The things competitors hide in footnotes are our favorite features.
No surprise bills. Ever.
AI usage draws from a prepaid wallet you control. When credits run out, AI pauses and humans continue — your customers are never blocked, and neither is your budget.
BYOK: your AI key, zero markup
Bring your own OpenAI, Anthropic, Gemini, DeepSeek or xAI key and pay the provider directly — ConnectWiz adds no per-token or per-resolution fees on top.
Your WhatsApp stays yours
You connect your own WhatsApp Business account and pay Meta directly — no reseller markup, no number lock-in. Leave anytime and keep everything.
Humans stay in charge
AI is an employee, not a gatekeeper. One click moves any conversation to a person — with full context — and one click gives it back to Wiz.
The unusual sales pitch
Every badge on this site flips on shipping day. Not before.
Statuses you can audit
Shopify says Soon. Five messengers say Early access — text conversations, scope in writing. TikTok and Threads say In review, with what’s already built listed. Every channel and integration page carries its real status.
Refusals, in writing
Medical records we never read. Ad-platform identities we drop rather than guess. Inbound paths that stay off until they’re verified against live traffic. The things we deliberately don’t do are documented on the pages where you’d expect the feature.
No invented applause
We’re early, and anonymous five-star quotes are exactly the theater this site refuses to run. When named customers say it in their own words, you’ll read it here — and it will be checkable. Until then: try it yourself, free.
Security & compliance
Built like your data depends on it
Because it does. ConnectWiz was engineered for multi-tenant isolation from day zero — not patched for it later.
Security FAQTenant isolation at the database
Row-level security enforced by PostgreSQL itself — not just by application code.
GDPR & KVKK toolkit
Consent capture, data export and verified deletion workflows are built into the product.
Permission-based marketing
Opt-ins and opt-outs enforced automatically on every broadcast — İYS integration for Türkiye included.
2FA, signed webhooks, rate limits
Two-factor login, signature-verified webhooks in and out, and abuse protection on every public surface.
Transparent pricing
Self-serve. Public prices. Cancel anytime.
No "contact us to see a number". Start free, upgrade when it pays for itself.
Web chat + Telegram, 1 seat, 100 conversations
3 seats, knowledge base AI, 1,000 conversations
10 seats, 5,000 conversations, Instagram + 3 channel picks, flows & broadcasts
Unlimited seats, priority AI, white-label, SLA
Your customers are already talking.
Start answering everywhere.
Set up your inbox, connect a channel and let Wiz take the night shift — free, in under an hour.
